| |  Exciting Enhancements to PEAK will As you many of you know, several enhancements are coming to Colorado PEAK! These enhancements will improve user friendliness, and set the stage for greater connectivity in the very near future. These enhancements will impact all PEAK account holders, both existing and new. All in-process applications must be submitted prior to 5:00 PM on June 21, 2013 or they will be lost. The PEAK site will be unavailable from 5:00 PM on June 21 until 5:00 PM, June 23, 2013. | |  Navigating PEAK to Open Doors The PEAK Team is committed to the philosophy that 'Any Door is the Right Door' for clients attempting to access potential benefits. We want to support you in navigating the enhanced PEAK system so you can assist the clients who have chosen your door. We've put together these options for learning about the enhanced PEAK: 1. We're offering 10 PEAK Enhancements Webinars in the next 2 weeks. See the revised schedule and direct links here and below. 3. A quick synopsis of PEAK June 23 enhancements is located here and below. 5. The June enhancements are the first in a series of impressive PEAK improvements. Be sure to keep an eye out for future editions of the PEAK View and special updates so that you can stay up to date with the enhancements. | PEAK Webinars The PEAK Outreach Team will host two webinar series, one specific for County staff and one specific to Community Partners. Each webinar will be customized for the audience and will provide more in depth information regarding the enhancements outlined above. County webinars will be held to one hour; Community Partner webinars will allow up to 90 minutes, pending attendees' questions. Here is the revised schedule and direct links to information and registration: Direct Links to Webinars for Community Partners - Thu, June 20, 9:00am - 10:30am
- Fri, June 21, 10:00am - 11:30am
- Fri, June 21, 12:00pm - 1:30pm
- Mon, June 24, 12:00pm - 1:30pm
- Tue, June 25, 10:00am - 11:30am
- Tue, June 25, 12:00pm - 1:30pm
- Wed, June 26, 10:00am - 11:30am
- Thu, June 27, 1:00pm - 2:30pm
Direct Links to Webinars for Counties To join a PEAK webinar, register through one of the links above. At the time of the webinar, dial into the audio at (866) 740-1260 and connect to the webinar through the link emailed to you at the time of your registration. | PEAK Enhancements Coming June 23 - Quick Synopsis NEW DESIGN: user-friendly design enhancements will improve the navigation on the site and the overall experience for users. Clients and providers who support the use of PEAK will benefit by developing familiarity with the new website design. There is no impact to functionality other than the enhanced features detailed below. 'APPLY for BENEFITS' LOG-IN CHANGES: - Data from the help desk shows that the majority of tickets are in support of clients who have forgotten their user name and password. A great update to the system is that the PEAK site will begin using a client's e-mail address as the user name. Clients will be able to reset their passwords without contacting the Help Desk.
- Clients will choose security questions from an enhanced list, and provide answers, that will be used to validate the the identity of anyone seeking to reset a password. They will no longer need to remember the security questions they chose, as these will now be linked to their user name.
CLIENT E-MAIL ADDRESS: Anyone may apply for benefits using PEAK, regardless of whether they have an e-mail address. - Without an e-mail address, clients will login as a guest. With a guest login clients will not be able to save their un-submitted application.
- With an e-mail address, clients will be able to save an application for submission at a later date and use the new 'Manage My Account' features.
ALL PEAK 'APPLY FOR BENEFITS' applications that are in process and have not been submitted must be submitted prior to 5:00 PM on June 21, 2013 or the information will be lost. - After June 23, anyone wishing to save an unfinished PEAK application will need to create an account using an e-mail address as the user name.
- After June 23, anyone wishing to have a PEAK account (including existing PEAK account holders) will be required to create a new account using an e-mail address as the user name.
NEW MY ACCOUNT FEATURE: Clients will access the 'Report My Changes' and 'Check My Benefits' functions from a new 'Manage My Account' section of the PEAK website, where they can manage their account and benefit information. Some of the NEW FEATURES include: - Enhanced password reset capabilities.
- A new client dashboard with easily accessible details of account and benefit information - including new benefits history.
- A new link to the EBT Card website where clients will be able to monitor their Cash and/or Food Assistance benefit.
Keep in mind that clients wishing to use these feature will need to create an account using an e-mail address as their user name. Existing PEAK account holders will need to re-create their account using an e-mail address as their user name. OPT-IN to EXPRESS LANE ELIGIBILITY: Children receiving Food or Cash Assistance benefits and who qualify for a Medical Assistance program will be able to opt-in electronically through PEAK, in addition to completing and returning the paper opt-in forms. PROVIDER PORTAL PILOT: Two Pueblo area medical providers will test 'adding a baby' on behalf of their clients through a new portal on the PEAK website. PEAK will be positioned to exchange needed information swiftly and accurately, and will meet the challenge of providing a world-class electronic application system as mandated by the Affordable Care Act. | PEAK POST-BUILD CALLS FOR COMMUNITY PARTNERS We invite our Community Partners to participate in a PEAK Post-Build Conference Call on Monday, June 24, 2013, from 11:00 AM - 1145 AM. The call will begin with a status update from Deloitte on performance Post-Build and any known issues with PEAK. Community Partners will then be able to ask questions or present issues they are experiencing. During the course of the discussion, if you are asked to provide additional information, we request that you send that information to CBMS.Help@state.co.us with the following subject: PEAK Post-Build Call Information. There will then be a follow-up call from 3:00 PM - 3:30 PM the same day to provide available updates on known issues and those presented during the 11:00 AM call. CONFERENCE LINE INFORMATION FOR POST-BUILD CALLS Dial the Access Number: 1-877-820-7831 Enter the Participant Passcode: 349141# Contact: Questions regarding this communication may be directed to CBMS.Liaison@state.co.us. PEAK SUPPORT CALLS Our regular PEAK Support Call assists those using PEAK by connecting them with subject matter experts. Calls are on the first Wednesday of each month at 12 noon. On support calls, we provide any significant PEAK system updates and spend most of the hour with subject matter experts, answering questions from county and community-based organization staff. This is also a forum where staff can share best practices and collaboratively discuss ways to improve the system. CONFERENCE LINE INFORMATION FOR REGULAR SUPPORT CALLs Dial the access number: 1-712-432-0220 Enter code: 5642211# | | | | | Feedback about the PEAK View is always welcome and appreciated! We can be reached via: peakoutreach@bouldercounty.org Boulder County - PEAK Outreach Team PO Box 471 Boulder, Colorado 80306 | | | | | |
This email was sent to lthayer@coloradocoalition.org by peakoutreach@bouldercounty.org |Boulder County - PEAK Outreach Team | PO Box 471 | Boulder | CO | 80306
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